FAQ / Shop
- I placed an order in the shop. When will I receive it?
Orders are shipped once a week on Friday. Once shipped, delivery usually takes a day in the Netherlands, a week in Europe and two weeks in the rest of the world.
- Can I order a signed book?
All the books ordered in our shop are signed, except during offers or special campaigns. If you would prefer an unsigned copy, please specify this in the comments section.
- My order has not arrived. What should I do?
If your order does not arrive within the above-mentioned time, something may have gone wrong during shipping. It is usually possible to locate your order using a tracking code. For tracking queries, please contact firstname.lastname@example.org.
- My order is damaged. What should I do?
We take the utmost care to package your order so that it arrives in perfect condition. If the order is damaged nonetheless, please email photos of the damage to email@example.com. Based on the photos, we will find you the most suitable solution.
- Can I get a bookseller discount?
Booksellers can get a 40% discount on all available titles. For orders up to six books, the shipping costs are paid by the seller. For orders of seven books or more, shipping is free.
- What is your VAT and KvK registration number?
Rob Hornstra / robhornstra.com is registered in Utrecht (NL) at the Chamber of Commerce under the name Borotov Photography, number 30182322. Our VAT identification number is NL 00165 4162 B78