FAQ / Shop

I placed an order in the shop. When will I receive it?

Orders are shipped once a week on Friday. Once shipped, delivery usually takes a day in the Netherlands, a week in Europe and two weeks in the rest of the world.

Can I order a signed book?

All the books ordered in our shop are signed. If you would prefer an unsigned copy, please specify this in the comments section.

My order has not arrived. What should I do?

If your order does not arrive within the above-mentioned time, something may have gone wrong during shipping. It is usually possible to locate your order using a tracking code. For tracking queries, please contact shop@robhornstra.com.

My order is damaged. What should I do?

We take the utmost care to package your order so that it arrives in perfect condition. If the order is damaged nonetheless, please email photos of the damage to shop@robhornstra.com. Based on the photos, we will find you the most suitable solution.

Can I get a bookseller discount?

Booksellers can get a 40% discount on all available titles. For orders up to six books, the shipping costs are paid by the seller. For orders of seven books or more, shipping is free.

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